0
Fixed
Vengigat 1 year ago • updated by Diana Bocco 1 year ago 8

The problem I noticed yesterday. At the beginning of the concerned one channel rss, who did not update a week. Today I noticed that the problem took at least some rss feeds. I ask for urgent help, because for me it is extremely inconvenient. I follow many websites and with each day of delay have a backlog.


ID: 54d6cb5c91254188528b456d


This isn't just affecting you.


I've got a couple of subscriptions to Ars Technica feeds. If I go to the site I can see the new content, and looking at the raw RSS, that content is being advertised. It's just not being picked up.


I've suggested this on a similar issue in the past, but it's worth repeating here: users need some way of forcing a back-end refresh of a feed. This could be controlled with a rate limit, e.g. one manual update every 15 minutes, to prevent it being abused. The benefit of this is that users won't need to file a support ticket to get their stuck feeds working again.


If anyone from Flow Reader is working on getting feeds updating again, please look at mine too. My ID is 557f612ed78b0587448b4b2a.

Under review

Thank you both for the message. We will take a look at the issue today and update you soon!

I do not know if working on my problem or not, but one of the channels RSS is already running. The rest of the channels rss still does not work. He also appeared another problem. It does not show up in any number of unread.


Thank you for your message! Our team is aware of the unread issue and we're working to fix it. As for the RSS channels, they should all be working now. Can you try signing out and in again and see if that fixes the problem for you?


Let me know if you're experiencing issues or if there's anything else I can help you with.


- Diana

I logged into Flowreader; Most channels rss is already running, but with a few channels rss is unchanged.



Hi again,


Some of the feeds will need some time to work. Please allow up to 24 hours for the issue to correct itself. If you're still experiencing problems with any of your feeds then, let us know!


Diana

For several days I have not experienced any problems. A fault has been repaired. Thanks a lot :)

Fixed

Glad to hear that! Please let us know if you experience any issues in the future. Thanks again for using Flow Reader!

- Diana